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Flower Care Questions
1. How do I unpack my flowers?
2. What kind of vase should I place the flowers in?
3. How do I position my flowers?
4. How do I look after my flowers on an ongoing basis?
5. What do I do about lily pollen?
6. My flowers contains berries and/or small fruits, what special care do I need to take?
Delivery Questions
1. What time will the order be delivered?
2. What if the recipient is not available to accept the delivery?
3. Can I specify a delivery time?
4. Will I receive confirmation that my order has been delivered?
5. Can I amend details of my order?
Ordering Questions
1. Can I add a personal message with flowers?
2. Can I order flowers which aren't shown online?
3. Can I send flowers anonymously?
4. Can I order flowers to be delivered in the future?
5. Can I order flowers to be delivered outside the UK?
6. If I order flowers today, can they be delivered today?
7. How do I use an offer code?
8. Can I order gifts for delivery on their own?
Payment Questions
1. How do I pay for my order?
2. What credit or debit cards do you accept?
3. Will I receive a receipt for my order?
Problems Questions
1. What do I do if I am not happy with the flowers?
2. I want to complain, what do I do?
Flower Care Answers
How do I unpack my flowers?
Flowers either arrive aqua-packed with a small plastic film reservoir of water or nutrient gel at their base or with their stems open. For best results we recommend that the flowers removed from their packaging and placed into a vase. If your flowers arrive in a posy box or bag, simply lift them out, remove the layer of paper/film/fabric packaging. Hold over a sink and cut off the bottom of the film reservoir. If you want to keep the structure of a bouquet, leave the ties in place or if you want to re-arrange the flowers remove these. You may leave your bouquet in its reservoir, but remember to top up daily with a small amount of lukewarm water and food provided, poured carefully through the middle of the bouquet. If the flower stems have been out of water for some time or arrived with their stems open, trim about an inch from the bottom of each stem before placing in water.
What kind of vase should I place the flowers in?
Place your flowers in a vase large enough to allow the stems to reach at least half way down and fill it three quarters full with lukewarm water, adding the flower food supplied, following the instructions on the sachet. Ensure that your vase is completely clean, using hot water and a light cleaning solution, rinsing thoroughly with hot water as residue from previous displays contains bacteria that block the tiny tubules carrying water up the stems, causing flowers to wilt.
How do I position my flowers?
For best results place flowers in light, cool positions, 18 to 22C (65 to 72F), away from direct sunlight, heating or cooling vents, radiators and other appliances that give off heat. Also keep flowers away from draughts as they can dry the flowers out prematurely. Keep flowers away from ripening fruit as it releases tiny amounts of ethylene gas which makes flowers age faster. For the same reason remove individual flowers as they fade.
How do I look after my flowers on an ongoing basis?
Flowers enjoy being sprayed with a gentle mist of water daily. They also need to be deadheaded regularly to remove fading flowers. Also check the water level in the vase, topping it up with fresh lukewarm water regularly. If the water looks cloudy or has developed an unpleasant smell, it should be thrown away and the vase refilled with fresh lukewarm water. Continue to add flower food to the water because it contains essential nutrients for the flowers and agents that keep bacteria and yeasts away.
What do I do about lily pollen?
The best way to avoid lily pollen coming off the flowers and staining is to remove the stamens when the flowers open.
Note: Lily pollen may stain clothing and furnishings. Use sticky tape to remove it; don't use water or try to brush it off. It can also be harmful to pets if ingested.
My flowers contains berries and/or small fruits, what special care do I need to take?
You need to ensure that these are not eaten by animals, adults or children because the may be poisonous.
Delivery Answers
What time will the order be delivered?
For deliveries in Greater Manchester your order will be delivered within the delivery slot you select when you place your order: 8am-1pm, 1pm-5pm or 5pm-8pm. For deliveries throughout the UK and internationally this may be different so please contact us when you place your order for further information
What if the recipient is not available to accept the delivery?
As the flowers that you send may be a surprise, it is sometimes inevitable that the recipient may not be available to accept their flowers.
If it has not been possible to deliver the flowers we will try to leave them with a neighbour and if this is not possible we will bring them back to our flower studio. Whatever action we take we leave a calling card to advise the recipient of the action taken and a contact and telephone number for the recipient to call to rearrange delivery or to collect themselves if necessary.
Can I specify a delivery time?
We are unable to guarantee specific delivery times, however if you provide us with sufficient notice (at least 24 hours) we will do out very best to deliver your request.
Will I receive confirmation that my order has been delivered?
Yes, we will send you e-mail delivery confirmation when your delivery has been made.
Can I amend details of my order?
The best way to ensure that your amendments are carried out immediately is to call us on 0161 333 4556. The latest this can be done is usually 24 hours before your delivery date.
Ordering Answers
Can I add a personal message with flowers?
Yes, you are able to provide a personal message to accompany your flowers. This is part of the procedure when ordering online or over the telephone.
Can I order flowers which aren't shown online?
Yes, you can order a customised bouquet or specific flowers by calling our help line on 0161 333 4556 or by sending us an e-mail.
Can I send flowers anonymously?
Yes just do not input your name with any message information for the card if ordering online or tell us if you order over the telephone. We still need to take your details to make the payment and to contact you should there be a problem with the order.
Can I order flowers to be delivered in the future?
Yes.
Can I order flowers to be delivered outside the UK?
Yes, please call us on 0161 333 4556 to discuss
If I order flowers today, can they be delivered today?
If you complete your order before our 4pm same day cut off time we will be able to deliver. If it is later than 4pm call us on 0161 333 4556 and we may be able to help.
How do I use an offer code?
Either input in the required field when ordering online or quote the details to the person taking your order over the telephone and they will apply the offer to your order.
Can I order gifts for delivery on their own?
No. Our gifts are only available for delivery with flowers.
Payment Answers
How do I pay for my order?
You can pay by credit or debit card. Input your credit or debit card details requested online or when you call us.
What credit or debit cards do you accept?
We accept VISA, Mastercard, Switch, Solo, VISA Debit, VISA Electron and Maestro cards. We do not currently accept American Express, Diners or JCB cards.
Will I receive a receipt for my order?
When we have processed your order you will be sent an email detailing the order and how much was debited from your credit or debit card account.
Problems Answers
What do I do if I am not happy with the flowers?
Please contact us as soon as possible so that we can discuss it with you. We will do our very best to rectify the situation.
I want to complain, what do I do?
Either call us on 0161 333 4556, email us at very@verdure.co.uk, or write to Kai Leek, Managing Director, Verdure Floral Design Ltd, PO Box 4141, Manchester, M1 6WZ.