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Verdure Questions
1. What does 'Verdure' mean?
2. How do I contact Verdure?
3. What are your office hours?
Verdure Flower Questions
1. Why are Verdure Flowers fresher??
2. Why are Verdure Flowers Better?
3. How do Verdure Bouquets arrive?
4. I love one of your bouquets, can I alter it slightly?
Ordering Questions
1. How do I place an online order?
2. Can I order flowers which aren't shown online?
3. Can I send flowers anonymously?
4. Can I order flowers to be delivered in the future?
5. Can I order flowers to be delivered outside the UK?
6. Can I order flowers for same day delivery?
7. How do I use an offer code?
Payment Questions
1. How do I pay for my order?
2. What credit or debit cards do you accept?
3. Will I receive a receipt for my order?
4. Can I pay for my order when it is delivered?
Amending My Order Questions
1. Can I amend my order? If so how do I do it?
2. Can I change the message?
Delivery Questions
1. How can I help Verdure deliver quickly and accurately?
2. Where do you deliver to?
3. How much is delivery?
4. Will my flowers be delivered on the date I have chosen?
5. What time will the order be delivered?
6. Can I specify a delivery slot?
7. Do you deliver on Sundays or Bank Holidays?
8. Do you deliver to Hospitals, Universities or Businesses?
9. Can I find out where my order is up to?
10. What if the recipient is not available to accept the delivery?
11. Will I receive confirmation that my order has been delivered?
Flower Care Questions
1. How do I unpack my flowers?
2. What kind of vase should I place the flowers in?
3. Where do I position my flowers?
4. How do I look after my flowers on an ongoing basis?
5. What do I do about lily pollen?
6. My flowers contains berries and/or small fruits, what special care do I need to take?
Ordering Issue Questions
1. Should have I received confirmation of my order?
2. I have received some beautiful flowers from Verdure, but dont know who theyre from.
3. I seem to be having a problem ordering online what do I do?
Payment Issue Questions
1. Im experiencing difficulty paying for my order, what should I do?
2. What will happen if I dont pay for the order?
3. Why did my payment fail?
Delivery Issue Questions
1. What do I do if the recipient says that they have not received their flowers?
2. The delivered flowers are note the same as the ones on the web I ordered?
3. I ordered a timed delivery but they arrived late.
Complaint Questions
1. What do I do if I am not happy with the flowers?
2. I want to complain, what do I do?
Verdure Answers
What does 'Verdure' mean?
Verdure, n.
1. a. The lush greenness of flourishing vegetation;
b. Vigorous greenery.
2. A fresh or flourishing condition: the Verdure of youth.
Verdure: Fresh and flourishing, Green and luscious.
How do I contact Verdure?
Simply click the 'email us' or 'call me back' link in the top-right corner of the page and complete the form. We will call or email you back ASAP, within an hour during office hours.
What are your office hours?
We are here from 8am to 7pm Monday to Saturday. We are closed on Sundays and Bank Holidays.
Verdure Flower Answers
Why are Verdure Flowers fresher??
We buy flowers from directly from growers and the Dutch Auctions. Most of our flowers are cut to order then shipped straight to us from the growers, so they spend less time in transit and at auction. In fact it is possible for our flowers to be delivered to the recipient within 24 hours of them being cut.
Why are Verdure Flowers Better?
All flowers are not the same
we only buy the best quality grade of flower available which makes a better and longer lasting bouquet. In addition we care dearly for our flowers. When they are with us they are professionally conditioned and kept at optimum temperatures in our cold rooms.
How do Verdure Bouquets arrive?
All of our bouquets are packaged very securely and stylishly using the finest packaging materials. We use reinforced transport boxes and employ a few canny tricks to ensure that your flowers receive moisture and nutrients throughout their journey to the recipient.
I love one of your bouquets, can I alter it slightly?
Of course. Simply click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form, and we'll be happy to help make changes especially for you.
Ordering Answers
How do I place an online order?
It is really easy. When you have chosen your product click the green select button and add the bouquet to the basket. You then follow the steps on screen to provide your data, recipient data, card message and then payment details. Easy!
And secure.
Can I order flowers which aren't shown online?
Yes, you can order a customised bouquet or specific flowers (as long as we have them in stock!). Simply click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form, and we'll be happy to make a bespoke bouquet for you.
Can I send flowers anonymously?
Yes, just do not input your name in the message field when placing your order.
Can I order flowers to be delivered in the future?
Yes, naturally.
Can I order flowers to be delivered outside the UK?
Unfortunately not, we deliver exclusively within the United Kingdom.
Can I order flowers for same day delivery?
We currently offer a next and future day delivery service throughout the United Kingdom.
How do I use an offer code?
Simply input the offer code in the field on the recipient data capture screen then we will apply the offer to your order.
Payment Answers
How do I pay for my order?
You can pay by credit or debit card. Input your credit or debit card details requested online or when you call us.
What credit or debit cards do you accept?
We accept VISA, Mastercard, Solo, VISA Debit, VISA Electron, Maestro and American Express.
Will I receive a receipt for my order?
When we have processed your order you will be sent an email receipt detailing the order and how much was debited from your credit or debit card account.
Can I pay for my order when it is delivered?
Unfortunately no, all orders must be paid for before they are delivered.
Amending My Order Answers
Can I amend my order? If so how do I do it?
Yes. Simply click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form and we will call or email you back within an hour during office hours to discuss and organise the amendment.
Please quote your order number.
Please note that we can only guarantee to accept amendments if they are received at least 48 hours before delivery of your order (72 hours for Valentines Day and Mothers Day).
Can I change the message?
Yes. Simply click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form and we will call or email you back within an hour during office hours to discuss and organise the message change.
Please quote your order number.
Please note that we can only guarantee to accept amendments if they are received at least 48 hours before delivery of your order (72 hours for Valentines Day and Mothers Day).
Delivery Answers
How can I help Verdure deliver quickly and accurately?
Good deliveries depend on accurate information: the full name, address and postcode of the recipient. Delivery instructions are helpful if the property is difficult to locate or if the recipient is at a hospital, business or university. As much information as possible e.g. departments, room numbers, ward numbers etc. really helps.
You can also ensure that the delivery address is correct by using the address and postcode look up features on our website when ordering online.
Where do you deliver to?
We deliver throughout the UK so you can send bouquets to almost any postcode in England and Wales, and most addresses in Scotland.
We are currently unable to deliver to the Channel Islands and remote parts of Scotland.
How much is delivery?
Standard delivery from 8am to 6pm Monday to Friday is £5.
Delivery by 9am is an additional £10
Delivery by 1pm is an additional £3
Saturday delivery is £10.
Will my flowers be delivered on the date I have chosen?
Yes. The date you select is the day your flowers will be delivered.
What time will the order be delivered?
Our standard delivery time is from 8am to 6pm Monday to Saturday.
Can I specify a delivery slot?
Yes. We have a delivery by 9am slot and another for delivery by 1pm. Additional charges apply.
Do you deliver on Sundays or Bank Holidays?
Not presently.
Do you deliver to Hospitals, Universities or Businesses?
We do, but it is essential that you provide as much information as possible. Such addresses are usually very large with many people. Building names, room numbers, ward numbers, departments etc. the more information here the better. Thank you.
Can I find out where my order is up to?
Yes, log into your account and you will be able to see what stage you order is at.
What if the recipient is not available to accept the delivery?
Because the flowers that you send may be a surprise, it is sometimes inevitable that the recipient may not be available to accept their flowers. If it has not been possible to deliver the flowers we will try to leave them securely on the property or with a neighbor. If neither of these are possible then they will be taken back to the depot. Whatever action is taken, a calling card is left to advise the recipient of the action taken and a contact and telephone number for the recipient to call to rearrange delivery or to collect themselves.
Will I receive confirmation that my order has been delivered?
Yes, we will send you e-mail delivery confirmation when your delivery has been made and also update you of anything else relevant to the delivery.
Flower Care Answers
How do I unpack my flowers?
Remove all transportation packaging, containers and materials around the stems then trim about an inch from the bottom of each stem before placing in a clean vase with fresh water and the flower food provided.
What kind of vase should I place the flowers in?
Place your flowers in a vase large enough to allow the stems to reach at least half way down and fill it three quarters full with fresh lukewarm water, adding the flower food supplied, following the instructions on the sachet. Ensure that your vase is completely clean, using hot water and a light cleaning solution, rinsing thoroughly with hot water as residue from previous displays contains bacteria that block the tiny tubules carrying water up the stems, causing flowers to wilt.
Where do I position my flowers?
For best results place flowers in light, cool positions, 18 to 22C (65 to 72F), away from direct sunlight, heating or cooling vents, radiators and other appliances that give off heat. Also keep flowers away from draughts as they can dry the flowers out prematurely. Keep flowers away from ripening fruit as it releases tiny amounts of ethylene gas which makes flowers age faster. For the same reason remove individual flowers as they fade.
How do I look after my flowers on an ongoing basis?
Flowers enjoy being sprayed with a gentle mist of water daily. They also need to be deadheaded regularly to remove fading flowers.
Also check the water level in the vase, topping it up with fresh lukewarm water regularly. If the water looks cloudy or has developed an unpleasant smell, it should be thrown away and the vase refilled with fresh lukewarm water.
Continue to add flower food to the water because it contains essential nutrients for the flowers and agents that keep bacteria and yeasts away.
What do I do about lily pollen?
The best way to avoid lily pollen coming off the flowers and staining is to remove the stamens when the flowers open. Note: Lily pollen may stain clothing and furnishings. Use sticky tape to remove it; don't use water or try to brush it off. It can also be harmful to pets if ingested.
My flowers contains berries and/or small fruits, what special care do I need to take?
You need to ensure that these are not eaten by animals, adults or children because the may be poisonous.
Ordering Issue Answers
Should have I received confirmation of my order?
Yes, we send these by email as soon as you have ordered. Sometimes they dont get through. Click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form and we will call or email you back within an hour during office hours.
I have received some beautiful flowers from Verdure, but dont know who theyre from.
Because of data protection laws we are not able to disclose the details of the person sending the flowers unless they allow us to.
I seem to be having a problem ordering online what do I do?
Click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form and we will call or email you back within an hour during office hours.
Payment Issue Answers
Im experiencing difficulty paying for my order, what should I do?
Please click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form and we will call or email you back within an hour during office hours. It is important that you get in contact with us as soon as possible as we are unable to process and deliver your order until the payment has been processed.
What will happen if I dont pay for the order?
We will not be able to process your order further or make delivery.
Why did my payment fail?
There are many reasons why a payment can fail. The most common reasons are that the bank has declined the card, the security code is incorrect, or the card limit has been exceeded. Sometimes, a credit/debit card may work on some e-commerce websites, but not on others. Unfortunately this is outside our control.
Delivery Issue Answers
What do I do if the recipient says that they have not received their flowers?
Please click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form and we will call or email you back within an hour during office hours.
The delivered flowers are note the same as the ones on the web I ordered?
Very occasionally we need to make last-minute changes to the flowers that we use to make up our bouquets.
We dont like doing this, but sometimes we have to if we have received poor quality flowers being received from our growers, or the flowers were simply not available. This is outlined in our terms and conditions.
Be assured that we will always use flowers that are of a similar style and colour and of equal or greater value to your original order.
If you are not happy with the substitution that has been made, please click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form and we will call or email you back within an hour during office hours.
I ordered a timed delivery but they arrived late.
Very rarely, due to unforeseen circumstances, our drivers may not reach the delivery address on time. Sometimes there is very little we can do about this and we will always endeavour to keep you informed of the situation.
If you are unhappy about a late delivery, please click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form and we will call or email you back within an hour during office hours.
Complaint Answers
What do I do if I am not happy with the flowers?
Please click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form and we will call or email you back within an hour during office hours. We will do our very best to rectify the situation.
I want to complain, what do I do?
Please click the 'email us' or 'call me back' link in the top-right corner of the page, complete the form and we will call or email you back within an hour during office hours. Or you may write to Kai Leek, Managing Director, Verdure Floral Design Ltd, 31 Willan Industrial Estate, Vere Street, Salford, M50 2GR.